Charxrelkhimreon
← Back to Home

Refund Policy

Last Updated:

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Charxrelkhimreon through our website charxrelkhimreon.ddd.

By making a purchase, you agree to the terms outlined in this policy.

2. Company Information

Company Name: Charxrelkhimreon

Address: 190 Broadway, Brooklyn, NY 11211, United States

Contact Email: info@charxrelkhimreon.world

Support Email: support@charxrelkhimreon.world

3. Right to Return

You have the right to return products purchased from us within 14 days of receiving the product, in accordance with consumer protection laws.

To be eligible for a return, the product must be:

  • Unopened and in its original packaging
  • In the same condition as when you received it
  • Accompanied by proof of purchase

4. Return Process

4.1 Initiating a Return

To initiate a return, please contact us within 14 days of receiving your order:

  • Email: support@charxrelkhimreon.world
  • Include your order number and reason for return
  • We will provide you with return instructions and a return authorization number

4.2 Return Shipping

You are responsible for the cost of return shipping unless the product is defective or we made an error in your order. We recommend using a trackable shipping method and retaining proof of shipment.

Return the product to:

Charxrelkhimreon
190 Broadway
Brooklyn, NY 11211
United States

5. Refund Processing

5.1 Refund Eligibility

Refunds will be processed for:

  • Products returned within the 14-day return period
  • Defective or damaged products
  • Products that do not match the description
  • Orders that were not received (subject to investigation)

5.2 Refund Timeline

Once we receive and inspect your returned product:

  • We will notify you of the receipt of your return
  • Refunds will be processed within 14 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when the refund is processed

5.3 Refund Amount

The refund amount will include:

  • The purchase price of the product
  • Original shipping costs (if the product is defective or we made an error)

The refund amount will NOT include:

  • Return shipping costs (unless the product is defective)
  • Any handling fees

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Products that have been opened or used (unless defective)
  • Products returned after the 14-day return period
  • Products without proof of purchase
  • Products damaged due to misuse or negligence
  • Digital products or downloadable content

7. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately at support@charxrelkhimreon.world
  • Provide photos of the defect or damage
  • Include your order number
  • We will arrange for a replacement or full refund, including return shipping costs

8. Wrong Items Received

If you receive the wrong item:

  • Contact us immediately at support@charxrelkhimreon.world
  • We will arrange for the correct product to be sent
  • We will cover all shipping costs for the return and replacement
  • You may keep the incorrect item or return it at our expense

9. Cancellation of Orders

9.1 Before Shipment

You may cancel your order before it is shipped by contacting us at support@charxrelkhimreon.world. A full refund will be processed within 5-7 business days.

9.2 After Shipment

If your order has already been shipped, you may still cancel, but you will be responsible for return shipping costs unless the product is defective.

10. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product:

  • Return the original product following our return process
  • Place a new order for the desired product
  • Once your return is processed, you will receive a refund for the original purchase

11. Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Chargebacks may result in additional fees and may affect your ability to make future purchases.

12. Consumer Rights

This policy does not affect your statutory rights as a consumer. You may have additional rights under local consumer protection laws that cannot be excluded or limited.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to customers who have active orders.

14. Geographic Restrictions and Compliance

14.1 Geographic Availability

Our refund policy applies to all customers regardless of geographic location, subject to local consumer protection laws. However, product availability and shipping may be restricted in certain regions due to:

  • Local dietary supplement regulations
  • Import/export restrictions
  • Shipping carrier limitations
  • Advertising compliance requirements

14.2 Google Ads Policy Compliance

Our refund policy and product information comply with Google Ads policies for dietary supplements:

  • We provide clear refund terms without making medical guarantees
  • Our refund policy does not imply specific health outcomes
  • We comply with advertising restrictions for dietary supplements
  • All product claims are substantiated and compliant with regulations

14.3 International Orders

For international orders, refunds will be processed according to:

  • This refund policy
  • Local consumer protection laws in your jurisdiction
  • International shipping and customs regulations
  • Payment processor policies

Additional fees may apply for international returns, and processing times may vary based on location.

15. Contact Us

For questions about returns or refunds, please contact us:

Email: support@charxrelkhimreon.world

General Inquiries: info@charxrelkhimreon.world

Address: 190 Broadway, Brooklyn, NY 11211, United States

Please include your order number and a detailed description of your issue for faster processing.